Frequently Asked Questions
Product
Can Colic Calm be used alongside other supplements or products?
If your baby is taking other supplements or products, it’s always a good idea to consult a healthcare professional before introducing anything new. If your baby has any health concerns or is receiving medical treatment, speak with your doctor before use.
At what age can my baby start using Colic Calm?
Many parents choose to use Colic Calm for their baby from around two weeks of age when digestive discomfort may become more noticeable. It is recommended to start with a few drops and gradually adjust as needed, following the serving guidelines on the packaging.
Can Colic Calm be added to formula or expressed breastmilk?
Ideally, Colic Calm is best given "straight." It seems to be most effective when administered on its own. Most babies really like the sweet taste of Colic Calm. We encourage parents to taste it themselves! However, parents of very finicky babies have found that their little ones prefer to have it mixed into a small amount (30 - 60ml is plenty) of supplementary formula or breastmilk. The taste may then be more familiar and comforting.
Does Colic Calm carry any warnings or information statements?
Follow instructions on dosage amounts. Standard warnings are indicated on both box and bottle label. Keep out of the reach of children. As with all supplements, ensure that your doctor is aware of the use of this product.
How do I store Colic Calm?
This product should be stored at room temperature, out of direct sunlight. Because there is no need for refrigeration, our formula is ideal for traveling away from home. It is guaranteed effective up to 3 weeks from the time bottle is opened.
How long should each bottle last?
Each bottle contains 24-47 servings. Some babies require more servings than others, depending on the frequency of their digestive discomfort. We recommend discarding bottle 3 weeks after opening.
How long can I use Colic Calm for my baby?
Colic Calm can be used as needed to help support your baby’s comfort. Many parents choose to continue using it during periods of digestive discomfort. It can also be given when introducing new foods. Always follow the recommended serving guidelines on the packaging.
What is the best way to administer Colic Calm?
Babies love the naturally sweet taste of Colic Calm. Most babies swallow easily when the included dropper is placed between the gums and cheek towards the back of the mouth, and the fluid is dispensed slowly.
How often should the servings be administered?
One-half teaspoon (2.5mL or 50 drops) for babies 4 months to 12 months and one-quarter teaspoon (1.25mL or 25 drops) for babies 2 weeks to 4 months.
Colic Calm should be given whenever symptoms of colic appear, and can be repeated every 30 minutes up to a maximum of 4 servings in a 24-hour period.*
Colic Calm can be given prior to feeding or afterwards… whenever baby is distressed by colic, upset stomach, gas, hiccups, or teething. It is only necessary to give when needed, when you recognise that baby is starting to get uncomfortable and before crying starts to escalate.
Be sure to shake bottle well before each use. Note: Please use the oral dispenser provided in box to dispense the appropriate dose of liquid slowly into baby's mouth.
What does Colic Calm taste like?
Our formula has a very pleasant, sweet taste that almost all babies love. We have been told often that babies smile or calm down immediately when they see a Colic Calm bottle coming their way. We encourage you to give it a taste yourselves.
What is the best way to get out spots or stains?
We have left Colic Calm's rich dark colour as Mother Nature intended, without any "pretty" colouring to alter its purity and efficacy. While the microfine particles of vegetable charcoal do not contain any dye, they can get lodged between fabric fibres and may require gentle manipulation to loosen. That is why we have included a staining warning on bottle and box. We do find that stains/spots lift out easily with any of the spray stain removers.
If your baby has very sensitive skin, make sure to wash clothes or linens twice and, if possible, use a products that are free of fragrance, chlorine, detergent, and dye that won't irritate your baby's sensitive skin.
For stubborn stains, try pre-spotting with dishwashing liquid before washing. Please keep in mind that the possible inconvenience of spot removal should be insignificant compared to the relief of your baby's pain.
What makes Colic Calm different from other supposed colic relief formulas?
Colic Calm gripe water provides safe, gentle relief* for discomfort from gas, stomach upset and colic. Colic Calm contains eight all-natural, allergen-free supplements and is specially formulated to ease the pain and discomfort commonly associated with colic.* Our formula does NOT contain alcohol, sugar, sodium bicarbonate, binders or fillers, yeast, wheat, gluten, soy, dairy, animal products, or any artificial flavours or colours.
What role does the vegetable charcoal play?
The key ingredient in Colic Calm is charcoal, or carbon, as it is called, is the most abundant element on Earth. Carbon is an important element; the human body is composed of 18% carbon (65-75% of the body is water). It works by a process called adsorption (this is different from absorption, which means to incorporate or assimilate a substance). Vegetable charcoal is an inactive material which passes through the intestines without being absorbed itself. On its way, it collects toxins and wastes via adsorption. It also adsorbs gases, thus relieving flatulence, bloating and gas pains. It is fully excreted in bowel movements and will darken stools. Because it is not a drug, it has no direct action on any organ of the body, it does not enter the blood stream, nor is the vegetable carbon itself absorbed into the body. All of it passes out of the body system naturally and easily, along with the gases and toxins it has collected on its journey.
Returns and Refunds
How do I return a product?
You can return any unopened product within 14 days of receipt by contacting us at sales@coliccalm.co.uk. Please note that opened or expired products are not eligible for return. You are responsible for the cost of return shipping.
When will I receive my refund?
Once we receive the returned product, we will process a refund using the same payment method used for the original purchase. The refund will exclude delivery charges, and we will notify you via email once the refund has been issued.
Can I return a defective product?
Yes, if you receive a defective product, please contact us at sales@coliccalm.co.uk. We will examine the product and issue a refund or replacement as appropriate.
Can I cancel my order?
If your order has not yet been dispatched, you can cancel it by contacting us at sales@coliccalm.co.uk. If it has already been dispatched, you will need to return the product at your own cost for a refund.
Shipping and Delivery
What shipping methods do you offer?
We offer standard and expedited delivery options via Royal Mail. You can choose your preferred shipping method at checkout, and costs will vary based on the weight and destination of your order.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days, and expedited shipping 2-3 business days. Please note that delivery times may vary based on the destination and carrier delays.
What should I do if my shipment is missing or damaged?
If your order is missing or arrives damaged, please contact us at sales@coliccalm.co.uk within 7 days of receipt, and we’ll assist you in resolving the issue.
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